C/R PURC resolved 1,442 complaints last year

The Central Regional office of the Public Utilities Regulatory Commission (PURC) last year resolved 1,442 out of 1,448 complaints representing 99.58 per cent.

The complaints were made against the Electricity Company of Ghana (ECG) and the Ghana Water Company Limited (GWCL) as well as customers of the utility providers.

Speaking to the Ghanaian Times after a public sensitisation about the work of the Commission at the Nduom Sports Complex, the Central Regional Manager of PURC, Ms Kesewaa Apenteng-Addo, indicated that the PURC in the region was committed to reaching out to consumers.

The activity formed part of the commitment of the Commission of engaging residents and institutions with respect to activities of the PURC.

As part of the event, officials of the PURC engaged spectators with the objective of creating awareness about its operations as regards to the handling of complaints by consumers.

Branded leaflets detailing the contacts details and office location of the regional office were shared to spectators at the stadium.

Miss Apenteng-Addo explained that, the PURC was committed to ensuring the provision of quality service by utility providers as well as the honouring of required obligations by consumers.

Giving a breakdown, she explained that, the PURC resolved 1,061 out of 1,665 against the Electricity Company of Ghana (ECG) representing 99.62 per cent.

That of the Ghana Water Company Limited (GWCL), she said, was 299 out of 301 cases which represent 99.33 per cent.

Additionally, she said, the Commission also resolved all 82 cases lodged against consumers in the region during the period.

Miss Apenteng-Addo stated that, the commission also facilitated the replacement of 21 damaged and rotten poles, four damaged transformers and 27 faulty meters.

She expressed the commitment of the commission to intensify public awareness programmes in the region this year.

That, she said, would enhance consumer knowledge on the operations of the commission and also boost consumer confidence in the commission.

She said, the PURC would ensure a robust complaint management system to adequately deal with utility issues in the region 

According to Miss Apenteng-Addo, the implementation of a robust complaint management system, would impact positively as regards to the provision of quality service delivery within the region.

She noted that, consumer confidence in the Commission was high for the year 2021 due to the timely and effective resolution of compliant. 


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