The Bulk Oil Storage and Transportation (BOST) Company Limited is set to update its terminals at a cost of $50 million to promote efficiency in its services.
The move also formed part of efforts to transform the company and position it as one of the best and reliable energy sectors the country could boast of.
The Managing Director of BOST, Mr George Mensah Okley, who disclosed this during a stakeholder’s forum in Accra on Tuesday, further indicated that the transformation would boost their operations by 80 per cent when completed.
The forum was organised by BOST to offer the various bulk oil distribution companies (BDCs) a platform to deliberate on issues concerning the sector and how to improve their services and resolve some of their operational challenges.
Mr Okley said “We will also invest more in infrastructure among others, to ensure our operations become enviable and more appreciable.”
He said BOST would continue to do its best to address all the challenges of the various BDCs and deepen its relationship with them.
Touching on the efficiency of BOST’S Call Centre, Mr Okley explained that impeccable customer care was a priority to the company and would not relent in its efforts to ensure all their clients were satisfied with its service delivery.
The Chief Executive Officer of Ghana Bulk Oil Distributors (GBOD) and member of the Ministry of Energy’s Advisory Board, Mr Senyo Horsi, commended BOST for the introduction of a call centre service which, according to him, was contributing immensely to resolving most of the challenges facing the BDCs.
He described the BOST Call Centre as “a novelty”, adding that the centre had gone a long way in helping the various BDCs operate better.
Mr Horsi commended BOST as a good alternative for storage and transport services.
During an open forum, participants commended BOST for its various initiatives that had made the running of their companies smooth, especially with the introduction of the call centres and how they were being managed excellently.
BY RAISSA SAMBOU