Standard Chartered (SC) Bank Ghana Limited has launched its digital banking as part of the bank`s determination to move in line with the current digital trends.
The move, according to the bank, was to provide convenience to clients and customers to enable them access banking services on the mobile at the comfort of their location, without physically coming to the bank.
Dubbed digital bank on mobile – SC mobile, the bank said the service had been developed with continuous feedback from clients, incorporating innovative technology to allow clients execute all banking activities from a mobile device.
Per the new service, clients and customers can open a bank account with SC mobile on their mobile phones within minutes and their debit card would be delivered to them at their violation, as well as pay all their bills and access banking services on their mobile phone.
Speaking at the launch, the Chief Executive Officer of SC Bank Ghana Limited, Mansa Nettey, said the digital services were available by downloading the SC mobile application and new clients can open a bank account and provide all verification documents by uploading to the application and completing the on-boarding process within minutes.
She said the new solution came with increased number of billers and was mobile money enabled, adding that the bank had digitised 70 client services from being branch-led to the mobile platform.
“The launch of the full digital bank is a key milestone in our digital transformation journey and underlines our commitment to the socio-economic development of Ghana. Digitisation remains at the heart of our business strategy. Our continuous investment in this regard will significantly advance financial inclusion in the country,” she said.
The Head of Payments at Bank of Ghana (BoG), Dr Setor Amediku in his remarks said the launch of the SC digital banking was in line with the objective of government to promote a “cashlite” economy and promote financial inclusion.
He said digital banking had revolutionised the payment system in the country, stressing that the payment system had become quite competitive.
Dr Amediku said banks that wanted to remain relevant in the current global economy needed to diversify their operations and services, saying “we cannot do banking the same way” it was done previously.
The Head of Payments at BoG indicated that currently there was almost thrice the number of people with electronic wallet than bank accounts, although banking in Ghana started more than seven decades ago, disclosing that electronic wallet holders as at last December stood at 32 million, while people with bank accounts stood at 12.5 million.
Dr Amediku said the objective of government was to ensure that the huge unbanked population in the country were banked, and said “this will ensure price stability and monetary policy objectives are achieved.”
The Head of Payments at BoG advised Standard Chartered Bank Ghana to put in place robust security measures to protect and ensure trust in the SC mobile system.
The Executive Director Head of Retail Banking, Ghana and West Africa, Henry Baye said the SC mobile was offering secure banking services via mobile devices to meet rapidly changing client needs at the right scale and clients would continue to enjoy exclusive benefits from an increased number of alliances and partnership spanning travel, shopping and dining through the use of the 360 products associated with the SC mobile banking.
“We are committed to satisfying the needs of our clients, having incorporated their feedback at each stage of the development process. This new exciting digital bank will deliver amazing experiences via mobile device including digitising 70 client service request making banking simpler and even more convenient for our clients. Our clients can now live their lives and bank on the go without any disruptions making SC mobile users unstoppable,” he said.
By Kingsley Asare