Silver Star Auto invests in after-sales service

In a bid to boost After-Sales service by ensuring the safety use of its flagship Mercedes-Benz vehicles, Silver Star Auto Ltd (SSAL) is organising a weeklong free inspection for its customers and the general public at its branches across the country.

 A German expect from Mercedes Benz-Daimler, Markus Fecht is being hosted by SSAL to engage Mercedes-Benz users on free inspection and check safety features of the vehicle such as the braking systems, airbags, seat belts steering, etc.

As part of the free inspection, customers who wish to service their Mercedes-Benz vehicles with SSAL after diagnoses are being given 15per cent discount on genuine spare parts and labour.

Speaking in an interview with the media, Mr Ahmed Farouk, General Manager, After-Sales of SSAL said the service week was being organised in collaboration with Mercedes-Benz, Daimler, Germany to examine Mercedes-Benz vehicles of customers to ensure they were safe to use.

“This we believe will strengthen our relationship with the customers by giving them free advice on their vehicles as well,” he said.

“The German expert is here to provide on job training and to update our team of technicians on new information and service tips with regard to Mercedes-Benz vehicles,” he said adding that customers are engaged during the process of diagnosing so they can know much about their own vehicles.

On his part, Chief Executive Officer of SSAL, Mr Asad Nazir thanked Mercedes-Benz customers for keeping faith with SSAL as their trusted Mercedes-Benz dealer.

He expressed optimism that at the end of the service week the safety aspect of their Mercedes Benz vehicles would be boosted for a safe driving experience.

He however cautioned them to be wary of unauthorised workshops and visit SSAL branches across the country for genuine spare parts and service, stressing that visiting unauthorised workshops deny customers warranty claims for their vehicles and also stands the risk of damaging their vehicles.

Also present to host customers who were present at the Graphic road branch of SSAL was Mr Francis Johnny Amegayibor, General Manager, Sales Passenger cars who reminded the Mercedes-Benz customers not to tamper with the electronic features in their vehicles but consult SSAL on any unknown development as the company invest in giving customers a good value for their money.

The service week began in earnest at the Tema Workshop of SSAL on Monday where Mercedes Benz customers/users took turns to get their vehicles diagnosed for free.

Mr Lawrence Awuye, a customer could not hide his joy but express gratitude to Silver Star Auto as the only automobile dealer that invest in proper After-Sales service with its annual Mercedes-Benz Service Week.

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