World HR Day – Shaping the new future Experts share critical areas for development amidst the growth of Artificial Intelligence

Saturday, May 20, 2023 was World HR Day and we are all elated for yet another annual celebration that is gaining ground among HR practitioners espe­cially in Ghana. Today, HR is a science with formulae and methods to measure the pro­ductivity or performance of the workforce, their output, return on investment, revenue, and business progress.

In today’s world, we see the increasing rise of Artificial In­telligence (A) which has become inevitable in society. The presence of AI is perceived by experts with varied lenses; as a necessary bless­ing and also a curse to humanity. AI is seen as a means to greater productivity but also a threat to jobs being done by humans. Many industries will achieve a break­through in research, invention, and creativity with the use of AI and will boost both a higher level of productivity and a return on investment but with a price to pay in job cuts.

Many are worried that the invasion of AI will lead to a lot of job losses however, this may not be immediate communal and relationship based societies where a lot of the interactions are more human and based on the devel­opment of personal interactions and relationships. The Human Resource (HR) practitioner must draw up, implement and insist on policy adherence, rules, and processes which at times leads to application of sanctions. Train­ing is also critical in the growth and career development of the person ultimately achieving company goals and plans and it is the responsibility of HR to work with Line Managers to make this possible. Deloitte’s study (2020) shows that investing in employee training can improve retention rates by 10 per cent.

In marking World HR Day, this article seeks to provide insight into some core activities that are critical to the Human Resource function.


In any business operation, effective communication is crucial, and the HR department is no exception. Communication plays a critical role in managing employee relationships, resolving conflicts, and promoting employ­ee engagement in an organisation. Communication in HR can take various forms, including face-to-face meetings, written corre­spondence, digital messaging, and training programmes.

Effective HR communication is crucial for engaging employees. The Chartered Institute of Per­sonnel and Development (CIPD) found that good communication is crucial for employee engage­ment and well-being. HR profes­sionals can foster engagement by providing regular updates, responding promptly to concerns, and ensuring that employees feel valued. Social events, recognition programs, and training opportu­nities can also boost engagement. HR must communicate to engage employees, resolve conflicts, provide training and development opportunities, and ensure legal compliance. As such, HR profes­sionals must continually develop their communication skills to be effective in their roles. Effective communication is critical to the success of HR operations.


HR events are critical in pro­moting the overall success of an organization. These events are designed to support the develop­ment and growth of employees, facilitate team-building, and foster a culture of collaboration and inclusivity. This is to highlight the importance of HR events and provide examples of events that are commonly held in organi­zations. Apart from employee engagement and bonding which fosters unity, successful team building takes place leading to better understanding and collabo­ration among workers irrespective of their level on the work struc­ture or reporting lines. This leads to learning and development of careers, upgrade in skills and mentorship sometimes without the people realizing it. Training on the job take place developing workers into leaders of the future business.




Ensuring safety and a healthy work environment is crucial for the well-being of employees and the overall success of an organi­zation. A company that prioritizes health and safety not only reduces the risk of illnesses and injuries but also enhances employee morale, productivity, and job satisfaction. Protection against accidents, injuries, and illnesses: A well-implemented health and safety environment prevents workplace accidents, reduces the risk of injuries, and illnesses and safeguards employees from oc­cupational hazards. Establishing clear communication channels for reporting (potential) hazards, inju­ries, and illnesses is encouraged leading to problem solving.



Performance management is a corporate management tool that helps managers monitor and evaluate employees’ performance. Performance management’s goal is to create an environment where people can perform to the best of their abilities and produce the highest-quality work most effi­ciently and effectively.

In practice, performance man­agement means that management is consistently working to develop their employees, establish clear goals, and offer consistent feed­back throughout the year.

For the HR department, performance management is an important system for developing and retaining employees, as well as reviewing their performance.

Additionally, it provides an opportunity for exchanging feed­back between a staff and the line manager fostering communica­tion and feeling of inclusiveness. It increases employee retention because higher performers are identified and rewarded. Those staff who need help would then be assisted with training initiatives to help build them up. The goal is to boost productivity and instill the right feeling of values in the staff member that they are appre­ciated and encouraged to improve their skills thus growing in their careers.


The concept of leave is one that has been around for a very long time, and its importance cannot be overstated. In many countries, including Ghana, laws have been put in place to ensure that workers are entitled to a certain number of days off work each year. In Ghana, the Labour Act 651 (20) clearly states that employees should be given some days from work. There are several types of leave, including annual leave, sick leave, maternity leave, and paternity leave and the num­ber of days differ from one orga­nization to the other. Many stud­ies have shown that overworking can lead to burnout, which is a state of emotional, physical, and mental exhaustion caused by excessive and prolonged stress. When employees take time off work, they are able to recharge and rejuvenate their minds and bodies, which allows them to re­turn to work with renewed energy and focus. This, in turn, leads to increased productivity and better overall performance. Taking leave from work also provides employees with an opportunity to spend time with their families and loved ones, pursue hobbies and interests, and travel. All of these activities help to promote a healthy work-life balance, which is essential for maintaining good mental health. It is imperative for employers to understand the relevance of providing their employees with adequate leave entitlements and employees must adhere to their organizational processes on taking leave to ensure that leave days are fully observed without interruptions and work flow is smooth.

The future is bright for HR practitioners and we have to improve our skills, re-examine the way we function in our various organizations so we get involved in the various businesses, under­stand the core business of the organizations we work in order to provide better service to the line managers and the departments that need it. This will ultimately make the organization build a better culture and be an employer of choice.

As we celebrate the HR practice, let’s aim to touch lives, businesses and communities.


[The writer is a Human Resouce Practitioner]

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