Vodafone introduces shortcode to help customers

Vodafone Ghana has launched a subscription management portal to help its customers easily view and manage their subscriptions to Value-Added Services (VAS).

This latest development is part of Vodafone Ghana’s ongoing efforts to enhance customer experience.

Customers can access this por­tal by dialling *463# or visiting the Value-Added Service section of the My Vodafone App.

Mr David Umoh, the Con­sumer Business Unit Director at Vodafone Ghana, speaking on the new service in an interview on the sidelines of the launch in Accra yesterday, said, “We are commit­ted to delivering exceptional solu­

 tions to our customers, and the introduction of this portal is one of the many ways we are fulfilling that promise”.

“In December 2022, we re­viewed subscriptions and acted to reduce customer complaints with regards to content-related credit deductions. We believe the portal will help our customers manage their subscriptions even better,” he said.

With this new shortcode, Vodafone customers can now personalise their favourite value-added services and avoid unwanted credit deductions.

“This service is about trans­parency, empowerment, and trust. It is important for our customers to remain in charge of what, how and when they spend. This platform empowers them to do that in just a few clicks,” Angela Mensah-Poku, Director for Dig­ital and Commercial Operations, said.

She said, “Besides making it easy to manage VAS subscrip­tions, the platform will also pro­vide information about Vodafone Ghana’s latest content, services, and promotions. Customers can manage their subscriptions by dialing *463# on their mobile phones and choosing option 1 for subscriptions, option 2 for trending services, or option 3 for general information about value-added services”.

The portal can also be ac­cessed by visiting the Value-Add­ed Services section of the My Vodafone App.


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