Vodafone Director highlights role of HR in tech transformation

Hannah Ashiokai Akrong, the Human Resources Director at Vodafone Ghana, has emphasised the company’s dedication to build­ing a digital society and ensuring inclusivity.

She pointed to initiatives such as the ‘Code Like A Girl pro­gramme’ which imparts coding skills and work experience to girls from underprivileged backgrounds and other interventions aimed at bringing Vodafone Ghana’s communities along on its transfor­mative journey.

Ms Ashiokai said these when she shared her insights on the role of HR in digital transformation at the Commonwealth Telecommu­nications Organisation’s (CTO) HR & ICT Forum 2023.

She is a recognised leader in the HR field, and she helped move Vodafone Ghana from a tradition­al telecommunications company to a technology-focused organi­sation.

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She underscored the com­pany’s transformation pillars, which include a unique customer experience, a digital and person­alised employee experience, and a commitment to fostering a digital society that includes everyone.

Vodafone Ghana’s transfor­mation, she explained, was not without challenges, adding that the coexistence of new and old ways of working and interim digital skills gap were among the hurdles faced.

She, however, stated that through constant communication of the vision and strategy, engage­ment, and training, adapting to new ways of working, a focused reskilling and upskilling pro­gramme, the company was able to push the transformation agenda.

Her insights at the forum were met with widespread acclaim from attendees and fellow speakers.

Her presentation did not only offer a unique perspective on the pivotal role of HR in digital trans­formation, but also underscored Vodafone Ghana’s commitment to innovation and inclusivity.

The CTO HR & ICT Forum 2023, themed “Digital Transfor­mation: Building a future-ready HR”, convened professionals from over 30 member countries and leaders to discuss various facets of business digital transfor­mations.

The aim was to deepen under­standing of the subject matter, ef­fect change in work processes, and revolutionise the way HR manages its daily activities.

The forum served as a plat­form for HR leaders from various organisations to share their respective digital transforma­tion programmes, with leading HR experts critically evaluating these presentations and sharing best-practice insights.


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