Heritage Bank celebrates Customer Service Week

Staff of the Bank dressed in traditional wears to mark the celebration

Staff of the Bank dressed in traditional wears to mark the celebration

Wholly owned Ghanaian, Heritage Bank, has marked this year’s International Customers Service Week to appreciate customers for their loyalty towards the company.

This year’s Customer Service Week celebrated across the world during the first week of October serves as a period in which many customer- oriented institutions, especially in the serviced industry, appreciate their customers and staff.

As part of activities to mark the celebration, Heritage Bank introduced a service campaign dubbed ‘XSEED’ which promises customers an ‘Xtra Special Experience Every Day.’

The week-long celebration was marked by a number of activities to build a digital experience mind-set for customers and employees, celebrate employees for the amazing work they do and raise companywide awareness of the importance of customer service.

Among activities performed during the week celebration included “International Day”, “Alternative Career Options”, “Color Blocking”, “Representing Home Regions”, “Casual Denim Day” and other engagement at the work place and other social media platforms.

Commenting on the week-long celebration, Chief Executive Officer at Heritage Bank, Patrick Edwin Fiscian, said “for a wholly-owned Ghanaian bank with the aim of driving world-class banking services through the delivery of wide variety of innovative and tailor-made products, Heritage Bank lived up to its mission by taking the celebration a notch higher with fantastic customer engagement and interesting costumes to bring the celebration to life in the various branches and the head office”

He noted that the celebration of this year’s Customer Service Week would provide another opportunity for the bank to exhibit leadership in customer care in the banking sector through well-organised and professional customer delivery.

By Times Reporter

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