French Embassy, Canadian High Commission commend ECG… for improved service delivery

The French Embassy and the Canadian High Commission in Accra have commended the Accra East Region of the Electricity Company of Ghana (ECG), for its improved service delivery.

The commendation was made during separate stakeholder meetings held in Accra between the Management of Accra East Region of the ECG, the French Embassy and the Canadian High Commission, in Accra, on September 13 and 14, 2022 respectively.

The meetings were to ascertain the services of the ECG received by the two institutions and to foster stronger relationships with ECG’s key stakeholders within the Accra East region.

The Deputy French Ambassador to Ghana, Raphaël Malara, commended ECG for the prompt delivery of bills on monthly basis, stable, reliable power supply and prompt response to calls.

He said, “For two years now we have not had any power challenges, we no longer experience power fluctuations and poor voltage, the power is stable now, and you deliver the bills on time.”

Mr Malara expressed his appreciation to the ECG team for the meeting and said “this is the first of its kind, we have never seen ECG officials here except to work.”

He noted that engaging with key stakeholders was a good way to work together to enhance the corporate relationships between organisations and their stakeholders.

Mr Malara urged ECG to make it a routine effort to engage with its stakeholders, adding that “it would help you improve on your services always.”

At the Canadian High Commission, the Second Secretary (Property) and Vice-Consul, Jean-Paul Giroux expressed satisfaction with the services of ECG saying they had been responsive to the power supply needs of the commission, however it needed more improvement.

“Power supply to the official residence is now stable compared to previous years and we have no problem with electricity supply,” he added.

Mr Giroux appealed to the ECG Accra East Management, to collaborate with his outfit in providing maintenance services to their electrical installations and also assist in vegetation control around their facilities.

The ECG team led by the Regional General Manager, Mr Bismark Otoo, educated officials of the High Commission on the newly approved electricity tariff, and urged them not to hesitate to contact ECG on further clarification on the tariff.

Mr Otoo assured the Embassy and the High Commission of improved services in power supply and reliability as well as customer care.

He said, as the ECG was striving to achieve the utmost customer satisfaction, it was necessary for ECG management to leave their offices and visit their key stakeholders to find out if their services were well delivered.

Mr Otoo expressed gratitude to the two institutions for the collaboration and pledged ECG’s commitment to enhance its operations to the satisfaction of its customers and stakeholders.


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