Ecobank Xpress Point agents exposed to cross border business opportunities

Ecobank Ghana has organised a series of workshops for its Xpress Point agents located in Accra, Kumasi, Takoradi and Tamale.


The bank currently has over 1,500 Xpress Point agents in all 10 regions of Ghana, delivering financial services to customers.


Ecobank Xpress Point is a unique type of agency banking that allows customers to access basic banking services, even after banking hours, including weekends and holidays.


The concept affords Ecobank the opportunity to serve Ghanaians in areas where the bank has no physical presence, including parts of the Eastern, Central, Volta, Northern and Upper regions. Xpress Points are currently found at selected Shell shops, ECG vendor points, pharmacies, market centres, mobile money agent points and many other retail outlets.


Participants at the fora were exposed to further opportunities for cross border business, as they are able to set up Xpress Points in any of the 33 African countries where Ecobank is present.


They were also encouraged to explore ways of opening more outlets in the country to improve their revenue inflows.


Each forum was climaxed with an open forum session where agents had the opportunity to share their experiences on best practices.


Officials of the bank also took participants through Management of Agency Banking, Customer Service, Compliance, Risk management and Fraud.


Speaking to participants, the Regional Head of Consumer Banking at Ecobank, Tara Squire, encouraged them to support customers to participate in the ongoing “Ecobank Xpress Money Promotion” to upgrade their lives.


He charged them to assist customers open Ecobank Xpress Account and use it to pay for all transactions and also send money to loved ones.


Mr Squire invited shop owners around the country to join Ecobank’s digital drive and register as Ecobank Xpress Point agents by calling short code 3225 for details.


Deserving agents were awarded with motorbikes, counterfeit detecting money counting machines, cash prizes and citations.

By Times Reporter

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