Delta will offer fast, free Wi-Fi in partnership with T-Mobile to all customers on board most domestic mainline flights beginning from February 1, making it the first major U.S. airline to introduce this service as a core element of its customer experience.
The airline by the end of 2023 will offer the service on more than 700 Viasat-equipped aircraft, a statement issued by the airline in Accra yesterday has said.
“Delta also plans to bring free Wi-Fi on international and regional aircraft by the end of 2024. At work, at home and everywhere in between, connectivity is essential to daily life, and your journey on Delta should be no different,” Delta Chief Executive Officer (CEO), Ed Bastian in Las Vegas, said.
“Our vision has long been to deliver an experience at 30,000 feet that feels similar to what our customers have available on the ground,” the statement said.
Designed to fuel Delta’s vision of more personalised travel, he said customers would log in using their Delta SkyMiles® account or join SkyMiles on the ground or in the air for free to connect.
Speaking on behalf of T-Mobile, CEO, Mike Sievert, said “At T-Mobile, we believe staying connected while travelling should be an easy, seamless experience”.
He stated, “T-Mobile customers already get free in-flight Wi-Fi and now we’re partnering with Delta to bring that experience to all customers — regardless of their wireless provider — so that anyone flying Delta can enjoy online access from takeoff to touchdown.”
The Airline has also announced plans for Delta Sync Exclusives hub, a new SkyMiles-unlocked mobile platform aimed at elevating the in-flight connectivity experience with exclusive offers, access and entertainment from beloved brands that are mainstays of everyday life, later this spring.
Delta has long used technology as a tool to further its mission of connecting people and to redefine consumer expectations.
The airline is working with engineers from Viasat, the satellite internet service provider behind the airline’s connectivity revolution.
Teams at Delta have applied a rigorous approach to testing, learning and scaling best-in-class in-flight connectivity, with an eye towards rolling out the new system on more routes at an unprecedented scale by the end of 2024.
BY TIMES REPORTER