Customers educated on ECG operations

The Accra East Region of the Electricity Company of Ghana (ECG) has embarked on a community engagement and customer sensitisation campaign on the company’s operations, in the Greater Accra Region.

The ECG took the campaign to Makola, Roman Ridge, Teshie, Adenta, Dodowa, Akwuapim-Mampong, Legon and Kwabenya.

The campaign sought to educate the people on how the ECG operates and its readiness to address issues bothering on power supply.

According to the Regional General Manager of Accra East ECG, Mr Bismark Otoo, ECG was committed to building mutually beneficial relationship with its customers and stakeholders, through engagements, as a positive step to making information available to the public and enhancing customer satisfaction.

He said as a customer oriented company, it was essential for ECG to get closer to its customers, to know their concerns and assure them of the readiness to offer best of services.

Such initiatives, Mr Otoo said will help ECG to improve upon its service delivery to achieve utmost customer satisfaction, adding that feedback generated from the campaigns would be taken seriously.

Mr Otoo mentioned that ECG’s corporate vision was to be a financially sustainable and customer-focused energy service provider, by 2024, and “this is a key part of EGC’s strategy to improve customer service delivery to achieve customer satisfaction”.

The campaign team also visited communities in the ECG Dodowa District, including Kubekrom, Kordieabe, Agormeda, Ayikuma, Apollonia 1&2, Rhama Town, Adomrebe and Adoteiman.

Customers, who participated in the community engagement campaign, received free energy-saving bulbs.

They were also sensitised to the Meter Auditing programme, service application procedures, dangers of illegal connections, revenue mobilisation, energy conservation, existing and ongoing projects among other ECG operational issues.

They appealed to ECG to organise such interactive customer-oriented programmes as often as possible.


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