Bolt launches ‘Call-A-Bolt’ for greater access to mobility for all

Bolt in Ghana has launched a functionality to enhance the ease of using the services of the company.

Call-A-Bolt, started on September 1, 2022, has been initiated to provide those who need ride-hailing services and, may not have access to a smartphone to download the Bolt application, and may have limited access to internet connectivity.

Bolt Ghana said, the Call-A-Bolt could be contacted on the toll-free number 0800 400 400.

Call-A-Bolt service is a new service that will make ordering a Bolt easy, convenient, and seamless no matter the situation you are in.

David Kotei Nikoi, Country Manager for Bolt Ghana said, “At Bolt, our primary mission is to make urban transportation for all riders easier, quicker and more reliable. We have realised that most of our clients either at some point in time experience challenges concerning the app and internet accessibility, so we decided to develop this service to help in times of these uncertainties and challenges”.

Mr Nikoi reiterated that to increase their rider reach and expansion portfolio, Bolt decided to also factor in another core target audience with no internet connection, ‘yam’ phone users.

 He emphasized that this new service is simply for them as well.

Mr Nikoi indicated that Bolt users could access the application by calling the Bolt toll-free number, 0800 400400 and receive an immediate call back from any Bolt Support agent to take details about your trip request.

He said customers would receive an SMS confirmation on their ride being booked with your driver’s details.

“All rides through the Call-A-Bolt category are cash trips. Passengers are to make sure they have sufficient funds for the trip upon confirming with the Bolt Support Agent,” Mr Nikoi said.

Bolt is the leading mobility platform in Ghana, creating economic opportunities for many passengers with affordable, safe, and reliable transport solutions at the tap of a button. With ‘Call-A-Bolt’, you can now order a ride anywhere in Accra at any point in time.

BY TIMES REPORTER

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