In line with its commitment to provide exceptional experience to customers, Access Bank Ghana has received certification for ISO: 27001, ISO: 22301 and PCIDSS standards.
Together, the three certifications which were issued upon review of the Bank’s Information Technology, Risk Management and Channel Service operations, will guarantee data protection and transaction security for customers.
Commenting on the certification, in a statement issued in Accra the Chief Operating Officer of Access Bank Ghana, Mr Ade Ologun said, “This is welcome news for us and all our stakeholders as it would reassure them that they can trust our business and be guaranteed of continuous improvement in the quality of service delivery.”
“It further shows that the Board and Management of the Bank are committed to meeting internationally accepted standards regarding its banking operations here in Ghana particularly on information security, business continuity management and card transactions,” he said.
Mr Ologun further noted that besides improvements in the Bank’s resilience to cyber-attacks and reduction in the cost of business interruption insurance, the new certifications will help create an even better working environment for employees.
Access Bank employed the services of a reputable IT Governance, Risk & Compliance consulting firm, Digital Jewels Limited, to guide the Bank in obtaining these certifications. The audits and compliance validation were performed by independent auditors.
Speaking on the certifications, the CEO of Digital Jewels, Mrs Adedoyin Odunfa stated that attaining certification to these three globally acclaimed best Practice Standards in one exercise was a significant achievement that required strong commitment from the management team and hard work from staff.
She said by attaining these certifications in information security and business continuity, the bank had commenced a continuous improvement journey to strengthen its resilience to cyber threats alongside a wide range of other threats that can impact its performance, competitiveness and indeed continuity.
Digital Jewels, a PCIDSS QSA company with a strong track record of providing end to end support in implementing and certifying to global best Practise Standards, led the Bank through an integrated approach which ensured the Bank benefitted from synergies across the three standards whilst still ensuring adequate rigor was applied.
The ISO certification, which is valid for a period of three years, is subject to satisfactory surveillance audits and will also be used as a management measuring tool. The tool will be used to evaluate Access Bank’s ability to resolve information security, business continuity and card transaction issues and prescribe necessary remedies to ensure that customer needs and expectations are consistently met and surpassed.
BY TIMES REPORTER