Officials of Tigo Ghana have toured some regions across the country to engage the company’s customer service personnel as part of measures to offer improved services.
The tour forms part of Tigo Ghana’s customer service week celebration geared towards equipping staff with skills to meet customer requirements, and to subsequently track progress on service delivery improvements.
Speaking during the tour themed: “A better customer service experience for all”, Mr. Stephen Essien, Customer Operations Director at Togo Ghana said in line with our digital lifestyle agenda, the company has set out to celebrate customer service week differently.
“Our focus is to equip our personnel in the regions with additional digital skills to better serve our customers,” he said.
He said: “We acknowledge the changing needs of the customer in these modern times; understanding that consumer experience starts and ends with each of us, and everything or every step we take can make our relationship grow or decline.”
The tour is expected to help the Customer Operations leadership team to define a path of action following a July baseline mystery shopping study which helped determine the company’s level of compliance to service experience standards.
This year, special focus was given to the Ashanti and Brong-Ahafo regions.