Service Standards For Hotels In The Offing



hotels pixThe Ghana Hotels Association (GHA) will soon launch service standards to guide the operations of its members across the country.

Speaking at a day’s workshop in Accra, the president of the association, Herbert Acquaye, said the service standards were expected to harmonise service operations thereby improving on the quality of service delivered by hotels in the country.

He said though there was an existing ECOWAS standards which was supposed to monitor activities of hotels, poor service delivery continues to flood the industry hence the introduction of the new one.

Mr. Acquaye noted that as part of activities to launch the programme the GHA had intensified advocacy on the subject, has also researched into technical areas while holding consultative meetings with stakeholders to facilitate acceptance and enforcement of the standards.

He further stated that the association hope to organise dialogue sessions with key stakeholders to ensure the validation of the standards while monitoring and evaluating the feedback from the newly introduced standards.

He explained that with the introduction of the service standards the Ghana Tourism Authority (GTA), who is the regulator of the industry, would be able to evolve new criteria for inspections and grading.

A chief officer of the Ghana Tourism Authority, George Nkrumah Ansere, commended the association on the development of the standards and assured of the GTA’s commitment to support them in achieving the set objectives.

He said his outfit would scrutinise the standards and forward it to the appropriate quarters for implementation.

Mr. Ansere urged the members of the association to strictly adhere to the standards when  launched. By Charles Amankwa           

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