Samsung To Replace Damaged Note 3 Handsets




samsung S3Samsung Electronics West Africa says they will replace the handsets of Note 3 customers who accidentally damage their screens through breakage or liquid damage for free.

According to the Business Leader for Handheld Products at Samsung Ghana, Jaspreet Singh, Samsung have listened to the market and to ensure that they continue to drive innovation, they have created an ecosystem focused on ensuring the future viability of their customers’ investment and security thus the Samsung Premium for Note 3 which includes the ADH Premium.

He said it was available to customers who have registered on the Samsung Premium through the ADH application.
ADH Premium is an enhancement to the current ADH offering which gives Note 3 customers an additional Smart swap.

This elite service for Note 3 consumers allows users to use the ADH premise but instead of two repair claims over the 24-month period, consumers who accidentally damage the screen of their Note 3will have it replaced twice over the period.

To sign up for the service, Note 3 users are required to download the Samsung Premium ADH application from the Samsung App Store on their device and register.

“At Samsung we are about creating a smarter lifestyle, one area that we are consistently focused on is service and creating a worry-free environment for our customers so that they have every confidence that their purchase and investment is protected,” said Jaspreet Singh.

Another feature of the Samsung Premium is the Smart Value with which Samsung guarantees a buy-back of their GALAXY Note 3 Smartphones for future Samsung devices. Under this smart value, users of the Note 3 who want to upgrade to the next Samsung GALAXY premium device in the future, are guaranteed a buy-back of up to 25 per cent of the value of their old Note 3 Smartphone.

“We are always looking at new and innovative ways to ensure our customers have not only the very best in technology, but also offer customers these premium value added services. These initiatives are geared towards driving first class consumer experiences for now and for the future,” said Jaspreet.

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