‘Organisational Success Depends On Doing The Right Thing’

Organisational success in the 21st century depends on the manager’s ability to do the right thing at the right time, Professor Pikay Richardson, Visiting Senior Fellow at Manchester Business School, United Kingdom, has said.

“Successful companies are customer focused, flexible, have good internal communication, operational excellence and strong leadership skills,” he said.

Prof. Richardson was speaking at an executive leadership summit in Accra for chief executive officers and Corporate Executives of companies in the country on the theme: “Doing things right and doing the right thing”.

The Summit organised by Lockwood Institute of Business Education in collaboration with Association of Chartered Certified Accountants was to train the participants in effective leadership and managerial skills.

He said research revealed that most leaders failed to be successful because of the inability to effect change within their organisations, adding that being a good manager is not enough but more importantly is to be an effective leader.

Prof. Richardson said due to competition in the market spectrum, for companies to survive, there is the need to develop competitive advantage over their competitors by finding out the needs of customers and responding accordingly.

“Companies must know their competitors and find out how they operate and strategise a winning proposal to outwit their competitors.”

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