NHIS staff to assist service providers

The National Health Insurance Scheme (NHIS) is to deploy about 400 staff to some selected health service providers across the country to enhance services rendered to clients.

So far, 150 government, mission and private health facilities providing services to NHIS subscribers, have been identified in the exercise.

These facilities, said to be the most visited centres, would be assisted by the staff of the NHIA to attend to clients in a timely and expeditious manner.

It also aims to enhance customer satisfaction, efficiency and cost containment and empowerment of clients.

Deployment of NHIS staff to these health facilities will be determined not only by the number of visits, but volumes of claims and complainants.

As part of the process of ensuring value for money, the Scheme has rolled out the biometric authentication machines to eliminate paper registration of clients.

Speaking to journalists on the sidelines of a sensitisation forum of the Greater Accra Region of the Ghana Health Service Providers, Mr. Nathaniel Otoo, acting Chief Executive of the Scheme, said his outfit had gone far with the biometric authentic process.

He said the scheme used GH¢12,500 on the process, to cut down about GH¢6 million spent on paper and other accessories.

To save resources, Mr. Otoo noted that personnel of the Scheme would be trained to undertake the exercise.

Dr. Nicholas Tweneboah, chairman, Project Committee advised the providers to cooperate with staff of the NHIS to ensure the successful implementation of the exercise.

He said the success or otherwise of the scheme rests on the commitment of service providers, adding that the two are inextricably linked.

By Malik Sullemana 

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