The overall winner, Emmauel Abbeye of Ecobank, with Moneygram executivesMONEYGRAM agent franchisees in Ghana, have held a conference in Accra for the top transacting front line agents in the country.
Over 110 bank tellers from top transacting front line agents were invited from across the country, to share ideas and their concerns, and seek avenues to improve upon MoneyGram services.
Mrs. Kemi Okusanya, MoneyGram Regional Manager for Anglophone West Africa, inducted the tellers into the MoneyGram Ambassadors Club, a recognition programme for top transacting front line agents.
The new ambassadors shared experiences on delivering the MoneyGram product and how to improve the MoneyGram service in Ghana.
They lauded MoneyGram’s fight against fraud, via the new “teller-lockdown” process, which “locks” transactions to specific teller-points, once they are viewed.
Ten deserving and hardworking “ambassadors” were rewarded. The overall winner, Emmanuel Abbeye of Ecobank, took home a deep freezer and a microwave.
He was very excited and touched by the gesture, saying, “None of the remittance services has ever done this; not even those who have been in existence in Ghana for decades”.
Speaking about the conference, Mr. Kofi Akyea, Senior Marketing Manager of MoneyGram, said “the company strives to give its customers the best possible, world class experience.
“Their relatives have worked hard to send them money here in Ghana from all over the world, and we must ensure they enjoy the service smoothly. We believe the front-liners are key in ensuring this, and we are proud and excited that our agents are leading the way to train and recognise their best tellers on MoneyGram.”
MoneyGram, a leading money transfer company, provides essential over-the-counter services to customers who wish to remit money around the world. It offers worldwide money transfer services in more than 200 countries and territories through a global network of 350,000 agent locations, including retailers, international post offices and banks.
In Ghana, MoneyGram can be received from over 1,700 locations, including all branches of 22 partner banks and their sub agents.