MMTL Devises Strategy To Deliver Quality Service

MMTL BusesThe Board of Directors  of Metro Mass Transit Limited (MMTL), has approved a  five-year strategic plan (2014-2018) to place the country’s major road  transport carrier in a better position to deliver quality service to meet international standards.

The strategic plan which sets out timeline and work plans, seeks to improve service delivery through emphasis on safety and comfort of passengers on board the buses, improved customers service, discipline among drivers and provision of terminal and depots as well as congenial working  environment.

The company would seek to introduce modern equipment into the maintenance system and emphasise on continuous education of passengers and drivers.

The MMTL is a public transport system established in 2003 to provide efficient and affordable service to the public with a fleet of over 800 buses operating on 420 routes across the country.

The company is set to augment its fleet with the acquisition of an additional 230 buses during the year.

Head of Communications of MMTL, Eric Boadi-Misa who disclosed this to Times Business in Accra said management and board members will meet in Kumasi next week to further deliberate on the strategic plan before implementation.

He explained that management would also take stock of the performance of the company last year and set benchmarks for key performance indicators for the ensuing year.

According to Mr. Boadi-Misa, the plan would officially be launched in Accra for the media and the public to get the opportunity to be informed about the document and seek further clarification on the strategic direction of the company.

He said every effort was being made to tackle road accidents involving the company’s vehicle adding “we are re-assuring the public that the necessary steps have already been taken through continuous training of over 200 drivers and the use of AlcoMetre to check drink driving.

He said passenger safety was at the core of the operations of the company and would not tolerate any act of reckless driving, stressing on the need for the public to report to management any reckless driving by drivers of the company’s buses. By Salifu Abdul-Rahaman     


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