According to the Ashanti Regional Manager of the Authority, Mr. Ekow Sampson, the competition within the hospitality industry was very keen, and there was the need to pay attention to management of customer satisfaction.
“The hospitality industry is very competitive. There is, therefore, the need to maximise and manage customer satisfaction. I appeal to management to invest in staff training and development, to equip them with the required skills and attitude to deliver satisfactory services to customers”, Mr. Sampson advised.
He made the call during the official opening of Mawuli Hotel at Obuasi in the Ashanti Region at the weekend.
Mr. Sampson said GTA would collaborate with the private sector towards the development and promotion of tourism in Ghana, but players in the industry should reciprocate by paying the one per cent tourism levy, to help develop tourism.
“Let me reiterate the GTA’s preparedness to collaborate with the private sector in the development and promotion of the Ghanaian tourism. It is in this sense that I would like to remind the management of tourism facility operators to contribute to this cause by paying the one per cent tourism levy,” he indicated.
The Ashanti Regional Minister, John Alexander Ackon, urged staff of the tourism industry to deliver services to clients in a professional manner.
He said “the hospitality industry thrives on the quality of service you provide, and I will urge all staff to go about their service delivery with professionalism. In this direction, I will implore management to provide the requisite training to enable the workers provide quality service to clients.”
The minister pledged the support of the government for the industry, and tasked industry players to play their roles for the growth of the industry.
The Managing Director of Mawuli Hotel, Mr. Steven Kakutse, promised to invest in his staff and contribute to the development of the industry, by paying the one per centage tourism levy.
From Faustina Kwabea Osei, Obuasi