Interior Min. launches Charter

 Mr. Mark Woyongo (second from right), Minister of the Interior, launching the Ministry of Interior Service Charter and Complaints Form. With him are some of the security officials.        Photo: Hannah Nkrumah

Mr. Mark Woyongo (second from right), Minister of the Interior, launching the Ministry of Interior Service Charter and Complaints Form. With him are some of the security officials.
Photo: Hannah Nkrumah

Mr. Mark Owen Woyongo, Mini-ster of the Interior, last Friday launched the Ministry’s Service Charter with a call on staff to strengthen their resolve to work hard, as he would not counte-nance any lackadai-sical approach to duty.

The Charter is a booklet, made up of acceptable principles and standards of measurement to serve as a general guide to the general public to assess service, and as a reference for the staff of the ministry and its agencies to perform their core functions.

He said that Ghanaians expect nothing but the best from the ministry, regarding the sensitive role it plays in ensuring that absolute peace prevailed in the country, and warned that employees whose actions would be counter productive would be dealt with.

The minister said that, it was fundamentally unacceptable for staff to make demands from clients before providing services to them, and asked those who engage in such unhealthy practices to stop.

Mr. Woyongo stated that, in the next few weeks, the ministry would constitute a committee to ensure the smooth implementation of the Charter, as well as make recommendations for the sanctioning of officers who would perform below expectation, among others.

“This Charter is a form of Social Contract with our clients. It is a promise that we shall deliver the various services within the time frames when our clients are able to fulfil the requirement.”

“We would be constantly monitoring all areas of our work to ensure that we keep to our side of the contract”, he said, and charged the media and the public to keep the staff on their toes.

Mr. Woyongo said the ministry has developed complaint forms for clients to give feedback on the conduct of employees.

The Ghana Police Service, Ghana Immigration Service, Ghana National Fire Service, Ghana Prisons Service, Narcotics Control Board, National Disaster Management Organisation (NADMO), Ghana National Small Arms Commission, Peace Council, Gaming Commission, Ghana Refugee Board and the Migration Unit are under the ministry.

Services provided are:— work permits, indefinite residence permits, immigrant quota permits, renunciation of Ghanaian citizenship, dual nationality/citizenship, registration/naturalisation as a citizen of Ghana and right of abode.

Others are: registration of minors as citizens of Ghana, licensing of private security organisations, permission to import/export explosives, granting of auctioneer’s licences, exportation of dead bodies, permits for key cutting, as well as permits to import and licence guns.

By Castro Zangina-Tong

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