GWCL launches Customer Charter

launchingThe Ghana Water Company Limited (GWCL) yesterday launched its Customer Charter in Accra, aimed at strengthening the rapport between the company and its customers.

The 28-page booklet contains pieces of information on how GWCL will live up to its responsibility by providing good quality services to the people of this country.

Mr. Fred Addae, a Director at the Ministry of Water Resources, Works and Housing, who read the sector Minister’s address said the Charter had been launched at a time public confidence in the operations of the company was seemingly waning owing to erratic water supply and that the document was to help address the challenges facing the company.

“We are aware of the widespread concerns expressed over aspects of the operations of GWCL, especially in water distribution and flow, billing and payment of bills, revenue generation and response to leakage repairs and service connections.

“The real and perceived operational lapses in the issues above have made the company a target of frequent attacks and criticisms by the media, activist consumer groups and members of the general public.

“The criticisms are due to lack of a Customer Charter to serve as a guide to GWCL and its cherished customers,” he said, and urged the public to read the document carefully and hold GWCL to task should it breach the provisions.

The minister said the government attached a lot of importance to such documents since they promoted transparency and accountability in the company and asked management to make copies of it available to all its customers, members of the public and post the contents on its website.

The acting Managing Director, Mr. Fred C. Lokko, called for unity among the employees and said that by working together as a team, the GWCL’s vision of becoming a world class utility company capable of delivering quality and acceptable services based on its distinctive competence and best practices in the water industry would be attained.

By Castro Zangina-Tong

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