The new administrator of Ghana Investment Fund for Electronic Communications, (GIFEC) Mr. Kwabena Owusu Akyeampong, has paid a working visit to the Emergency Response Project at the GMIC premises at Ghana House in Accra.
The administrator was accompanied by Mr Osman Zakaria Yahaya, Director of Operations, and Mr Kwame Bedu-Andor, Senior Corporate Affairs Manager, both of GIFEC.
The administrator was received by Nana Benneh, Chief Executive Officer, and Mr Jerry Ayivor, President of Messrs Sieghard Gh., the contractors hired by GIFEC to pilot an Emergency Response System (112) in Accra and Kumasi.
Addressing the emergency dispatchers who were trained to transfer calls at the centre, Mr. Akyeampong, charged them to discharge their duties, efficiently to bring relief to Ghanaians in times of distress.
He made them understand that protecting lives and properties during emergencies was of great importance to the government and emphasized the need to connect to all emergency and securities agencies in Ghana.
The workers at the centre requested for education to sensitise the emergency and security agencies because some of them refused to respond to calls transferred to them from the centre.
They added that some members of the public had called the centre on countless occasions, reporting of unnecessary and less serious complaints, just to make fun of the centre.
The Emergency Response System (ERS) (112) is a contact centre system that is being developed to serve the emergency needs of the Ghanaian public.
The need for an efficient all-encompassing national emergency response service has become very vital to the security and safety of the citizenry in times of distress.
The objective of the ERS otherwise known as the Public Safety Assembly Point (PSAP) or the 112 system, is to establish a single point of contact that will consolidate the emergency services of the Police, Fire Services, Ambulance Services and NADMO.
This will eliminate the inefficiency of the current disparate systems that are operated by the above institutions and enable emergency respondents to attend to emergencies promptly.
This system will have one toll-free three-digit number (112) associated with it so that any emergency situation, regardless of the type, would flow through a central location.