Ghana Leads In Mobile Number Portability In Africa — NCA

NCA BossThe National Communications Authority (NCA) says the implementation of the Mobile Number Portability (MNP) has chalked significant success since its inception three years ago.

In its third year, 838,202 requests had been completed, showing an increase of 87 per cent over the second year.

From the launch date of July 7, 2011, until the end of the third year 1,655,404 porting requests have been completed.

MNP is a permanent system which allows mobile telephony customers to move from one service provider to another whilst retaining their old mobile number.

A statement issued by the NCA in Accra to mark the three years of the MNP said the number of completed ports represents about six per cent of the total active mobile subscription base.

This, the statement said, far exceeded any other implementation of MNP in sub-Saharan Africa, the markets which were most directly comparable to Ghana.

The milestone of one million successful ports was achieved on October 12, 2013, and was celebrated by three of the mobile networks each giving one of their customers who ported at that time GH¢1,000 credit per month for one year.

Additionally, Porting Access Ghana Limited, operator of the central porting system, gave each of the lucky winners a smartphone on which they could use their newly-ported numbers.

Ghana’s success with MNP, according to the statement, could be largely attributed to the initial advance preparations and rigorous testing and the collaboration amongst all the key stakeholders.

Current figures, the statement, said showed that the net impact on each operator ranges from a positive of six per cent to a negative of three per cent of their respective subscriber bases, with new ports typically running between 50,000 and 85,000 per month.

Of key mention, the statement said, was the porting speed which remained extraordinarily fast as measured against international benchmarks.

“In June, 2014, the average porting time was four minutes, 16 seconds, and in that month, 67 per cent of requests were completed in two minutes or less. Porting can therefore, be fully completed and demonstrated functioning before the customer even departs from the agent or shop of his/her new network,” it said.

Statistics, according to the statement, indicated that most customers who have ported were satisfied with their decision to do so, as 72 per cent of them remain ported.

This, it said, represented a much higher rate of loyalty than generally prevails in the market.

“For the Authority, MNP has achieved its purpose as it has removed obstacles for any mobile telephony customer who wished to change networks but was reluctant to do so due to the inconvenience of changing his/her number,” it said.

Even after MNP launch in other African countries, Ghana remains the unchallenged leader in MNP performance in Africa and ranks among the best implementations in the world.

NCA performs in a dual role of mentor to the MNP process, analysing and promoting performance improvements, and as regulator when the situation indicates.

“NCA appreciates the effort and resources given to our successful MNP implementation by all mobile operators and by Porting Access Ghana. We look forward to the continued contribution of MNP to mobile telephony consumer empowerment,” it said.

By Times Reporter

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