The bank, which currently has 18 branches nationwide, entered the awards for the first time, after it was granted a universal banking licence in August, 2013.
A statement issued in Accra by the FCP and copied the Times Business said the Chief Executive Officer of FCP Bank, Reverend Fitzgerald Odonkor, stated that it was a step in the bank’s quest to deliver excellence and that the bank has currently positioned itself to break new frontiers in the coming years.
Rev. Odonkor thanked the customers for the award and stated that FCP would not relent in its efforts to continue to evolve and develop more innovative customer- centric solutions, the statement added.
First Capital Bank is also noted for innovation and it is the first financial institution to introduce an SMS-based cash deposit solution.
The bank attributes this feat to the launch of a revitalised customer service charter in the first quarter of last year aimed at deepening the bank’s commitment to the delivery of superior customer-focused solutions.
The bank also believes that its growth trajectory from a savings and loans company to a universal bank has equipped it with the needed skills required to understand and deal effectively with the peculiar needs of customers, majority of who are SME clients.
By Times Reporter