Ecobank wins Bank of the Year

ecobank award

Executives of Ecobank Ghana receiving the Awards

Ecobank Ghana has been adjudged the best bank for 2016 at the 16th Ghana Banking Awards held in Accra.

This was in recognition of its outstanding financial performance and strong Corporate Social Responsibility (CSR) output within the year under review.

Speaking at the event, Dr Ernest Addison, Governor, Bank of Ghana (BoG), reiterated the need for banks to take a customer-oriented approach in a competitive environment aided by technological innovations as well as strictly complying with laws on Information and Communication Technology (ICT) and data protection.

“In a period where customers have moved from relationship and trust to digital innovations that offers comfort and convenience, banks must offer products and services that satisfactorily meet the banking needs of customers,” he said.

The Governor added that achieving the above would require that banks train staff to adopt digital skills and knowledge to be able to offer tailor-made solutions for the benefit of customers.

As part of plans to maximise opportunities and reduce risk in the sector, the BoG, he said would ensure investors and customers were not harmed or exploited during this period of digital financial revolution to keep the reputation of the system intact.

The BoG, Dr Addison stated had established a consumer complaint unit to provide customers and banking entities a platform for an impartial dispute resolution in addition to ensuring the passage of the Deposit Protection Act (Act 931) to enable clear and effective conduct and a workable consumer protection regulation.

The Governor noted that the bank was working to enhance supervisory framework for banks as well as building the capacity of staff to ensure safe, sound and resilient industry.

Mr Morgan Asiedu, Executive Director, Legal, Human Resource and Compliance, Ecobank Ghana commenting on the award said the awards represented the confidence customers have in the bank adding that the bank would strive to develop products and services to push the digital banking drive.

He explained that the bank would continue to explore ways of improving the lives of Ghanaians through investment in the communities and spaces in which it operate.

Other winners included Prudential Bank, which won both the best Bank in Customer Care and best Bank in Retail Banking categories.

BSIC Ghana Limited, popularly referred to as Sahel Sahara Bank emerged winners in two categories including best Bank in Advisory Services and best Bank in Corporate Banking.

Best Bank in Trade and Finance and Trade Deal of the Year categories were scooped by Standard Chartered Bank.

Other winners were Unibank Ghana, which won best Bank in Long Term Loan Financing, ADB Bank was named best Bank in Agriculture, Forestry and Fishing while UBA Bank took home best Bank in Product and Services Innovation.

Best Bank in Competitive Pricing went to Bank of Baroda, GN Bank was adjudged best Growing Bank while GCB Bank was victorious in the Most Active e-Zwich Bank category.

Zenith Bank won the best Bank in Cashless Transactions whereas Stanbic Bank was crowned as the best Bank in Savings and Deposits.

By Claude Nyarko Adams






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