The Driver and Vehicle Licensing Authority (DVLA), will, from March this year, introduce express delivery services as a means of increasing revenue and lessening the cumbersome nature of securing a driver’s licence and vehicle registration.
In view of this, the branch offices in Kumasi, Tema and Takoradi have been tasked to provide waiting rooms and furnish them with air-conditioners, plasma television sets as well as comfortable chairs and provide breakfast and snacks for customers.
Chief Executive Officer of the DVLA, Mr. Noble Appiah, announced these, at the
opening of a two-day workshop in Kumasi, organised for top officials of the DVLA from parts of the country.
The VIP treatment would raise the service fee five times more than the normal. Customers would be in the waiting rooms relaxing whilst an official of the agency would do their registrations on their behalf in no time,” he stressed.
The workshop was to offer the participants the opportunity to review their performances in 2015, share ideas and experiences and to develop a framework to guide their operations in 2016 and beyond.
Mr. Appiah said the DVLA enjoyed monopoly because it was the only institution that registers vehicles and grants driver’s licences in the country.
The Board Chairman of the DVLA, Brigadier General Ishmael Quartey, bemoaned people’s negative perception about the authority.
He said “When our Board took over, a little over two years ago, I noted in my maiden speech that the image of the DVLA is not the best and that we need to mend our ways to regain the confidence of the Ghanaian public. Two years down the line, it appears that nothing much has changed”.
“The perception that our customers must put weight on their applications before services can be rendered by our staff still exist. Worst of all, some of us have often been accused of conniving with goro boys. These bad attributes must stop so that we can regain the confidence of the public”.
The Ashanti Regional Director of the DVLA, Mr. Simon Scanlet Gborbidzi, expressed hope in the new management, saying that Mr. Appiah could be the John (the Baptist) needed to herald the revamping of the DVLA.
From Gideon Botwe, Kumasi